Contents at a GIance ル 0 イ財 c け 0 れ ルな 1 : 叩加ク Out the HR Chapter 1 : The World 0f Human Resources.. Chapter 2 : Setting the Stage: Key HR Trends.. Chapter 3 : HR Technology Systems and Social TOOIS.. ルルせ加ク the ク権加 the 9 ん Ptaces … 33 Chapter 4 : A Bird's-Eye View: Launching a Workforce Plan.. Chapter 5 : Smart Start: Kicking Off the Hiring Process 55 … 35 … 23 ... 15 63 Chapter 6 : You, the Talent Scout: Recruiting for Your Team Chapter 7 : Narrowing Down the Field: Evaluating Applicants.. Chapter 8 : One on One: Getting the MOSt out oflnterviewing.. Chapter 9 : The Home Stretch: Making the Final Decision.. Chapter 12 : Creating the Right Benefits Package Chapter 1 1 : Ensuring a Competitive Compensation Structure.. Chapter 10 : Starting New Hires Off on the Right F00t.. ルな 111 : Ke 加ク如曜 Be 叩 Chapter 15 : Win-Win: Adding Value through Career l)evelopment Chapter 14 : Back t0 Sch001: Tying Training tO Business Goals. ルな 1 必 D イ叩加 9 ど揃可 0 お Chapter 13 : Creating an Employee-Friendly Work Environment.. Chapter 16 : Assessing Employee Performance... ルな必なイ併′ Chapter 18 : Handling Difficult Situations... Chapter 17 : Navigating the Legal MinefieId 0f Hiring and Managing ・・ … 85 … 105 … 123 143 … 209 183 … 163 … 145 239 … 223 2 幻 275 … 261 … 293 … 277 ルな : The ルな可 Chapter 19 : Ten Keys t0 HR Success in the Future 引 9 321 Chapter 20 : Ten Ways t0 Become a Great HR Pr0fessionaI. Chapter 21 : Ten HR-Related Websites Worth Exploring スイな : スみ硼 t the CD … 327 333 347 337

TabIe of Contents 1 1 4 一 4 -4 【【【【【 0 、 6 7 9 0 1 ワ】つけ 5 、 6 【 / 「ー 8 9 、 0 1 3 -4 【、 6 「イ ル 0 イ財 c 0 れ About This BOOk .. Conventions Used in This B00k.. What You're N0t tO Read.. F001ish Assumptions.. How This Book Organized.. PartI: Scoping Out the HR R01e .. part Ⅱ : Putting the Right People in the Right Places .. Part Ⅲ : Keeping Your Best People.. Part Ⅳ : DeveIoping Your Employees .. Part V: Law and Order.. Part Ⅵ : The Part Of Tens Appendix.. The CD … lcons Used in This B00k .. Where tO Go from Here … ルな 1 : 加 9 伽ん HR Chapter 1 : The WorId 0f Human Resources.. Grasping Key HR Responsibilities Building Your Team: Staffing Strategically.. Keeping Your Best People: The Art Of Retention Training and Developing Employees .. L00king At the Legal Aspects 0f HR.. Chapter2: Setting the Stage: Key HR Trends . Working As a Strategist, N0t Just an Administrator .. Taking Techn010gy tO the Next Level . Understanding the Specialist Economy Building ln Workforce Flexibility.. Making Workforce Diversity Work for Your Organization Easing the Work/Life Conflict Managing Rising Healthcare COSts.. Chapter 3 : HR Techn010gy Systems and SociaI TO s. The Growth of HR-Related Technology Human Resources lnformation Systems Applicant tracking systems .. Employee profile systems …

滝 Human Resources Kit FO 「 Dummies, 3 「 d Edition Time management systems 27 Bringing existing staff tO their potential Ensuring that staffing needs are ⅲ sync with business needs . Grasping the Big Picture … Chapter 4 : A Bird's-Eye View: Launching a Workforce PIan. ルなル加 9 the クル叩加 the ク ptaces … . 33 OnIine Social Tools.. Choosing the Systems That Are Right for You . Succession management systems .. Learning management systems.. Performance appraisal systems.. TaIent Management Systems .. Employee self-service features.. PayroIl administration systems .. Benefits administration systems.. 38 ... 36 … 35 .. 35 … 32 ... 30 … 30 … 29 … 29 … 29 … 28 … 28 … 27 43 New horizons: Looking for staff outside the company lnner peace: Filling j0bs from within the organization .. 39 Finding the Right People for Open Positions 39 Knowing when t0 begin staffing strategically A Wide World of Talent: Understanding Worker Classification .. Employees … Contingent workers . lndependent contractors.. Getting Permanent Benefit from Contingent Workers. Finding the right staffing source Make sure that the job is doable Consider educational requirements and qualifications … Set priorities.. Look ahead, not behind . Your BIueprint: Creating the Job Description .. Chapter 5 : Smart Start: Kicking Off the Hiring Process . L00king at your legal responsibility.. Keeping records and offering feedback t0 the staffing firm.. Getting the most out Of contingent workers . ... 44 ... 45 … 46 ... 46 … 47 49 59 … 59 … 58 … 58 … 55 .. 55 … 54 … 53 … 50 Be specific 60 Set a salary range What's in a Job Title? Besides Functional Skills, What Does lt Take to Do the Job? . Chapter 6 : You, the Talent Scout: Recruiting f0 「 Your Team Putting Your Firm's Best F00t Forward .. Kicking Off the Process .. 63 ... 63 64

TabIe of Contents Getting the Word Out: HOW t0 Write a Great J0b Posting.. lnvestigating candidate Sourcing Strategies.. Online j0b boards . Your company website .. SOCial media and online networking.. Blind and classified ads.. Recruiters . Campus recruiting . Job fairs.. Employee referrals.. Open houses.. Professional associations .. Direct applications (walk-ins). … 64 … 66 ... 66 … 68 … 69 ... 72 ... 72 … 75 … 77 … 78 … 79 … 80 … 80 80 82 Government employment Diversity Recruiting: Benefiting from a Diverse Workforce Handling Helicopter Parents Keeping Tabs on Your Progress.. Chapter 7 : Narrowing Down the Field: Evaluating Applicants . First Contact: The Résumé.. The evolution Of the résumé .. Résumé roulette.. … 84 .. 85 … 85 … 86 ... 88 92 94 97 98 J0b Applications: Are They Obsolete? setting Up a System for Evaluating Candidates Testing: Knowing What Works and What's Legal Finding the right test for your situation Staying out 0f test trouble.. Phone lnterviews: Narrowing Your List Further . Chapter 8 : One on One: Getting the MOSt out 0f lnterviewing. lnterviewing: The Basics.. The Five Deadly Sins 0f J0b lnterviewing.. NOt devoting enough time tO interviewing.. NOt being consistent from one interview tO the next . Talking t00 much.. Focusing on one positive attribute Of a candidate and ignoring everything else Playing armchair (psycho)analyst.. Setting the Stage .. The lntroduction: Warming Up. Q&A: Mastering the Art.. Have a focus . Make every question count .. Pay attention .. Don't hesitate tO probe.. Give candidates ample time tO respond . Suspend judgments .. … 103 … 104 .. 105 … 106 … 107 … 107 … 107 ... 107 108 … 108 … 108 ... 109 … 110 … 111 … 111 … 111 … 111 … 112 … 112

Human Resources Kit For Dummies, 3 「 d Edition Take notes.. Vary the style of questions.. A Crash Course in Nondiscriminatory Questioning.. National origin.. Citizenship status .. Address .. Age.. Family status . Religion.. Health and physical condition .. Name … Language.. S01id Questions to Ask and How to lnterpret the Answers … End Game: Closing on the Right Note.. Chapter 9 : The Home Stretch: Making the FinaI Decision . Coming tO Grips with the Decision-Making Process.. Using your own network for checking Checking hard-to-check references.. Getting a Broader View.. Avoid the 、、 top of mind" syndrome … Don't force the issue... Get help, but avoid the 、 'too many cooks" syndrome.. Cross-verify whenever possible.. Take your time .. Anchor yourself tO the hiring criteria.. Hiring Right . Factoring in the intangibles. Setting up your own protocol. Selecting Your Candidate: You Need a System.. Firsthand observation.. Test results . lnterview impressions.. Past experience.. Utilizing the T001s of the Trade.. Stay in touch.. Clarify acceptå\lce details.. Know when to draw the line Know h0W10 negotiate salary.. Stay connected.. Set a deadline .. Put your offer on the table.. Don't delay.. Making Offers They Can't Refuse.. SO, what's the bottom line? TO dO or not tO do? That is the question!. Discovering the Truth about Background Checks. Online reference checking: Proceed with caution.. ... 112 … 113 … 115 … 116 … 116 … 116 … 1 16 … 117 … 117 … 117 … 117 … 118 … 118 ... 122 .. 123 ... 124 … 124 … 124 … 125 … 125 … 125 … 126 ... 127 … 128 … 130 … 130 … 130 ... 131 ... 131 … 131 … 131 … 132 ... 132 133 … 134 ... 134 … 136 137 ... 138 … 138 ... 138 … 139 ... 139 ... 139 140 … 140 ... 141

TabIe of Contents … 147 … 147 … 147 … 146 .. 145 143 Setting pay levels in your organization The Foundation for an Effective Compensation System . The Basic Language of Employee Compensation.. Your Ro 厄 Defined.. Chapter 11 : Ensuring a Competitive Compensation Structure. Playing it safe . Knowing what t0 include . Yes, You Need Both.. Employee Handb00k and Separate Procedures Manual: Feedback: HOW good is your program?.. Use mentoring t0 build a solid foundation.. Don't let your message die.. Develop a checklist.. Beyond Onboarding.. Give a clear sense Of tasks and set concrete goals . Space things out.. Provide an orientation agenda.. Make group presentations user-friendly.. HOld large-group sessions in a suitable location.. lnvolve senior management . Keep orientation practical.. Provide the rules 0f the road . The First Day: Easing Anxieties . D0ing lt Right: A Little EmpathY Goes a Long Way.. Watch the video .. "Just follow Joe around ” ()smosis.. Three Unproductive Approaches.. Onboarding: G0ing Beyond Orientation.. Chapter 10 : Starting New Hires 0 升側 the Right F00t. ル′日Ⅱ : Ke 加曜 8 t ル叩 The First week: Revealing More about the Company and the JOb.. ... 150 … 164 .. 163 … 161 … 160 … 159 ... 158 ... 157 … 156 … 156 ... 156 … 154 … 154 … 153 … 152 … 152 … 152 … 152 … 151 … 149 ... 149 ... 148 Adopting a pay structure Taking individuals intO account.. The payroll/sales ratio: What's an optimal balance?.. ln the states: Wage and hour laws Exempt and Nonexempt: Why the Distinction Matters .. Wh0's exempt and why? The bottom line on overtime... Other legal considerations .. What You Need tO Know about Raises, Bonuses, and lncentives Pay raises Bonuses.. Other incentives... What's fair versus what works? What tO Communicate about Your Policies … 164 … 165 167 168 … 170 … 172 172 … 173 173 … 175 … 175 176 177 ... 178 … 178 181 181

Human Resources Kit FO 「 Dummies, 3 「 d Edition Chapter 12 : Creating the Right Benefits Package What's a Benefit Anyway? Five Ways to Make Your Life Easier.. Employee Assistance Programs .. Sick days . Leaves Of absence.. Time off .. Family assistance.. Vision care .. Dental insurance .. The Rest of the Benefits Smorgasbord ERISA and other legal issues Employer contributions tO retirement plans .. Defined contribution plans.. Defined benefit plans.. Retirement Plans .. Rising costs: Staying ahead of the game.. Weighing the options .. The flavors of health insurance .. A HeaIthy Approach to lnsurance.. Workers' compensation.. Unemployment insurance.. Social Security and Medicare.. The Basics of Benefits Coverage.. The watchful eye of UncIe Sam.. Home-based employees .. Healthcare reform.. COSt containment.. Demographic changes.. Key Trends in Benefits Management . .. 183 184 … 205 … 203 … 202 ... 200 … 199 … 198 … 198 … 198 198 197 ... 195 … 195 … 194 … 193 … 191 … 190 ... 189 … 188 … 188 … 187 … 186 ... 186 ... 186 … 185 … 185 … 185 ... 184 ... 184 Chapter 13 : Creating an EmpIoyee-FriendIy Work Environment. G00dbye, 9 t0 5 : Alternate Work Arrangements Paying attention tO legal implications Looking at alternate work arrangement options Making alternate arrangements work .. 209 210 210 211 212 Considering phased retirement options.. Getting managerial buy-in On-site childcare On-site exercise facilities . Popular Perks.. Employee sabbaticals Tuition assistance or reimbursement.. … 214 214 215 … 215 … 214 215 … 215 Corporate Citizenship 217 Team Opportunities.. Employee Surveys: Keeping Tabs on Company Morale .. Taking the pulse Of your workforce .. Exit interviews.. ... 218 … 218 … 219 … 220

TabIe of Contents 2 幻 ルな 1 必 D イ加ク曜ど可 0 Chapter 14 : Backt0 Sch001:TyingTraining t0 Business Goals . The Changing Face Of Training .. Creating the Right Environment for Training. Assessing Your Training Needs. Employee focus groups ・・ Surveys and questionnaires .. Observation .. Tying Training Needs t0 Strategic Goals.. Evaluating Training Meth0ds.. E-learning.. ln-house classroom training.. professional association conferences and public seminars The applicability 0f the subject matter HOW receptive the students are.. Knowing What Makes for a G00d Training Program … Mentoring.. Executive education seminars .. Using Employee Profiles t0 Manage Training Reinforcement Of classroom concepts . The overall learning experience .. Understanding Why Career Development Matters through Career DeveIopment. Chapter 15 : Win-Win: Adding VaIue But ls lt Working? Measuring Results . Moving forward with the program Choosing the right partners .. Setting parameters.. Why and how mentoring works. Seeing Mentoring As a TOOI for Growth.. .. 3 … 224 … 225 … 227 … 227 … 227 … 228 … 228 … 229 … 229 ... 232 232 235 … 235 … 235 ... 233 … 233 236 … 236 ... 236 240 .. 239 … 237 244 … 243 … 242 ... 241 … 240 245 You Can't DO lt AII Yourself: Developing Strong Leaders Defining leadership qualities that will move your business forward. Starting your program: Factors tO consider Program options .. Measuring progress and SUCCeSS The Future ls Now: Succession Planning.. Don't put it offl Pinpointing succession candidates Putting together the plan. … 245 246 248 … 247 249 … 249 251 … 250 … 252 Selecting candidates outside the company.. Creating a flexible understanding with succession candidates... 252 l)eveloping succession candidates.. Assessing succession outcomes.. … 253 … 254

Human Resources Kit FO 「 Dummies, 3 「 d Edition Saying Thank-You: Focusing on Employee Recognition.. Employee recognition programs defined … 255 256 Your employees benefit ー how do you? Getting the fundamentals in place 256 257 Administration and communication.. Handing out awards: The importance of publicity.. Evaluating results . Chapter 16 : Assessing EmpIoyee Performance . Reaping the Benefits Of Performance Appraisals . Deciding on a Performance AppraisaI System.. GoaI setting, or management by objectives EnIist the support of senior management Launching an Appraisal Program in Your Company.. Multirater assessments.. Critical incidents.. Behaviorally anchored rating scale.. ルな必曜 4 れイ併イ FoIIowing Up on Performance AppraisaIs.. Choosing areas for further development.. Preparing for a negative reaction .. Giving constructive feedback.. Conducting the session.. Preparing for the meeting.. Getting the MOSt Out Of the Performance Appraisal Meeting . Develop a communication game plan. Develop a fair and practical tracking mechanism.. Choose performance measures with care.. Legal Matters: The Big Picture 0f Hiring and Managing Chapter 17 : Navigating the LegaI MinefieId OWBA: Older Workers Benefit Protection Act ( 199 の ADEA: The Age Discrimination in Employment Act of 1967.. The FamiIy of EEO and Other Employment Laws: A Closer Look.. The Equal Employment Opportunity Commission .. Disparate lmpact . l)iscrimination.. Keeping the Peace.. … 259 … 259 ... 260 .. 261 … 262 … 263 264 267 ... 267 … 267 … 266 ... 265 275 … 274 … 273 … 272 … 271 … 270 … 270 … 269 … 269 … 268 … 268 278 285 … 284 ... 284 … 281 … 280 … 279 … 279 AC-21 : American Competitiveness in the 21st Century Act ( 200 の .. … 285 ADA: Americans with Disabilities Act of 1990 , as amended by the Americans with DisabiIities Act Amendments Act of 2008 286 COBRA: ConsoIidated Omnibus Budget Reconciliation Act ( 198 の .. The Equal Pay Act of 1963 .. … 286 … 287

FMLA: FamiIy and Medical Leave Act ( 1993 ).. FLSA: Fair Labor Standards Act ( 1938 ) TabIe of Contents … 287 288 288 289 289 FUTA: FederaI UnempIoyment Tax Act ( 1939 ) HIPAA: Health lnsurance PortabiIity and Accountability Act ( 1996 ) IRCA: lmmigration Reform and Contr01 Act of 1986 Pregnancy Discrimination Act Of 1978.. The Rehabilitation Act of 1973 Establishing an Ethical Culture Chapter 18 : HandIing DifficuIt Situations.. Retraining N0tification Act ( 1988 ) . The WARN Act: Worker Adjustment and USA PATRIOT ACT ( 2001 ).. TitIe VII of the CiviI Rights Act ( 196 の .. Sarbanes-Oxley Act ( 2002 ).. … 290 290 294 .. 293 … 292 … 291 ... 291 ... 290 294 Fleshing Out the Meaning 0f At-Will Employment Staying Out 0f Court … Developing Progressive Disciplinary Procedures … 295 296 301 302 Defusing Grievances Settling Disputes: Alternative Dispute Resolution Programs Firing Employees: lt's Never Easy . Avoiding common firing mistakes … 303 305 306 306 307 DeIivering the news Putting in place a post-termination protocol Asking the employee t0 sign a waiver Of rights Easing the Trauma 0f Layoffs.. Analyzing whether layoffs are the right strategy.. Knowing the federal and state law … 308 … 309 309 310 310 Easing the burden Hiring outplacement specialists Addressing the concerns Of those whO remain .. Protecting the Safety and HeaIth 0f Your Employees.. Sexual Harassment: Keeping Your Workplace Free of lt Creating a reporting process Spreading the word . ルな曜 : The ルな可 Dealing with Workplace Vi01ence... Taking decisive action.. lnvestigating complaints.. Adopt a Strategic Approach to Staffing Chapter 19 : Ten Keys to HR Success in the Future. ... 312 … 313 313 316 … 315 引 9 … 317 … 316 … 316 321 .. 321 Understand the Strength of Traditional and New Strategies in Recruiting Seek tO Create a HeaIthy CuIture 322 322

Human Resources Kit FO 「 Dummies, 3 「 d Edition Get the Most out of Contingent Staffing.. Take a Proactive Approach to Regulatory Compliance... Make Work/Life Balance a Priority.. Keep Pace with Changing Demographics.. PIay lt Safe When lt Comes to HR Technology.. View Training As an Ongoing lnvestment . Handle Discipline and Dismissal Carefully.. Chapter20: Ten Ways to Become a Great HR ProfessionaI. Develop a Business Orientation tO HR lnitiatives Create and Maintain a FIexibIe Workforce Move Quickly ー But Not T00 QuickIy.. Develop Your Communication SkiIIs.. Serve As the Model.. Share Your Expertise .. Develop a Marketing Mindset . Position lnitiatives As Bottom-Line Benefits.. Americans with Disabilities Act Document Center American Society for Training & DeveIopment.. Chapter 21 : Ten HR-ReIated Websites Worth ExpIoring.. Stay on the Leading Edge . Be Sensitive to the Needs and Agendas of Line Managers.. ... 323 ... 323 … 324 … 324 … 325 … 326 ... 326 .. 327 327 330 … 329 … 329 … 329 … 328 … 328 ... 328 334 … 333 .. 333 … 331 … 330 Bureau Of Labor Statistics 334 The elaws Advisors .. … 334 Human Capitallnstitute 335 Occupational Safety & Health Administration.. Society for Human Resource Management . U. S. EquaI EmpIoyment Opportunity Commission .. WorldatWork.. Workforce Online ... 335 … 335 ... 336 … 336 336 スをイな : スみ硼忖ん CD System Requirements Using the CD 33 7 337 338 What You'll Find on the CD .. Software .. Documents.. Troubleshooting.. Customer Care … 338 … 338 … 339 ... 345 346 347 ルイ

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